Privacy Policy

Privacy Policy for Francis Accountancy Services

Effective Date: January 8th 2024

Welcome to Francis Accountancy Services (“we,” “our,” “us”). Protecting your personal data is important to us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://rfrancis.co.uk (the “Website”) or interact with our services.

1. Who We Are

Francis Accountancy Services is a UK-based accountancy firm operated by Mr. Robert Francis. Our principal office is located at:

6 Hancock Road, London, SE19 3JW

For any questions about this policy or your personal data, you can contact us:

2. Information We Collect

We may collect the following types of information:

a. Personal Information

When you contact us, subscribe to our services, or fill out a form on our Website, we may collect:

  • Name
  • Email address
  • Phone number
  • Address
  • Financial and business information (if provided during consultations or service inquiries)

b. Technical Data

When you visit our Website, we may automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on the Website
  • Referring website URLs

This data is collected via cookies and similar technologies. For more information, see our Cookie Policy.

3. How We Use Your Information

We use your data for the following purposes:

  • To provide accountancy services
  • To respond to inquiries and provide customer support
  • To process payments and invoices
  • To improve and maintain our Website
  • To comply with legal obligations

We will not use your personal information for any purposes other than those outlined in this policy without your consent.

4. Legal Basis for Processing

We process personal data based on the following legal grounds:

  • Contractual necessity: To deliver accountancy services or fulfill agreements.
  • Legal obligation: To comply with UK laws and regulations.
  • Legitimate interests: To improve our services and ensure Website functionality.
  • Consent: Where you have explicitly consented (e.g., for marketing communications).

5. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information with:

  • Service providers (e.g., IT hosting services in the UK) who assist in operating our Website.
  • Legal authorities if required by law or to protect our rights.

All third parties are contractually obligated to handle your data securely and only for the purposes specified by us.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

  • Financial records: Retained for at least 6 years in compliance with UK tax regulations.

7. Your Rights

Under UK data protection law, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete data.
  • Deletion: Request the deletion of your data, subject to legal obligations.
  • Objection: Object to the processing of your data for certain purposes.
  • Data portability: Request that we transfer your data to another service provider.
  • Withdraw consent: If processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at robert@rfrancis.co.uk.

8. Security Measures

We take appropriate measures to protect your data, including:

  • Secure servers hosted in the UK  – UK Servers, Coventry.
  • Encryption protocols for sensitive data.
  • Regular updates and monitoring of our Website’s security.

9. Cookies and Tracking

Our Website uses cookies to improve user experience and analyze traffic. For detailed information, please review our Cookie Policy.

10. Links to Third-Party Websites

Our Website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before submitting your data.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

12. Complaints

If you believe we have violated your data protection rights, you have the right to file a complaint with the UK’s Information Commissioner’s Office (ICO):

Thank you for trusting Francis Accountancy Services. If you have any questions about this policy, please contact us at robert@rfrancis.co.uk.